Shipping and Delivery

We know timing matters when you’re ordering for a celebration, wedding or event. Here’s what to expect from production through delivery.

Production & Processing Time

Most Lula Flora products are handmade or prepared to order.

Standard shop orders typically ship within one week of purchase unless otherwise noted on the product page.

Custom and bulk projects may require additional production time. Your estimated production schedule will be confirmed as part of your project quote.

Please remember that production time and shipping time are separate. Carrier transit time begins after your order leaves our studio.

U.S. Shipping

We offer:

Free standard U.S. shipping on orders of $150 USD or more
$10 USD flat-rate standard shipping with tracking on orders under $150 USD

Once your order ships, you’ll receive a shipping confirmation with tracking information.

Delivery times vary depending on your destination, carrier conditions, weather and seasonal shipping volume. Any delivery estimate provided at checkout or by the carrier is an estimate rather than a guaranteed arrival date unless specifically stated otherwise.

Canadian Shipping

Standard shipping to Canada is available for a $15 USD flat rate.

Once your order ships, you’ll receive tracking information when available.

Transit times vary by destination and carrier conditions, so we recommend allowing additional time when ordering for a specific event date.

Ordering for an Event?

If you need your order for a specific date, we strongly recommend ordering with extra time for both production and transit.

When possible, provide your event date when ordering customized products so we can better understand your timeline.

If your event is approaching and you’re unsure whether your order can arrive in time, please contact us before placing your order.

Rush Orders

Rush production or expedited shipping may be available depending on the product, quantity, destination and our current production schedule.

Please contact us before ordering if you have a tight deadline.

Choosing expedited shipping does not automatically shorten production time. Any rush production arrangement must be confirmed by Lula Flora separately.

Tracking Your Order

Once your order has shipped, we’ll send you a shipping confirmation containing your tracking information.

Carrier tracking is the best source for updates once a package is in transit.

If your tracking appears unusually delayed or your package has not arrived, contact us and we’ll help you determine the appropriate next step.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit conditions are outside our direct control.

Weather, holidays, high shipping volume and other carrier disruptions can occasionally cause delays. For that reason, we cannot guarantee carrier delivery dates unless a specific guaranteed service has been arranged.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can help investigate with the carrier.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking around the delivery location, with other members of your household or business, and with the carrier.

Replacement or refund eligibility for missing or delivered packages will depend on the circumstances of the shipment and our applicable order policies.

Shipping Address Changes

Please review your shipping address carefully before completing your order.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.